Address
209, Infopark Technology Business Center
Kaloor, Kochi, Kerala 682017

Work Hours
Monday to Friday: 9:30AM - 6:30PM

Terms of Service

Last Updated: Dec 9, 2024


1. Introduction

These Terms of Use ("Terms") govern your engagement with Exciton Technologies LLP ("Company," "we," "our") for custom software development services. By engaging our services, you agree to these Terms.


2. Service Agreement


2.1 Project Scope

  • We provide custom software development services based on client requirements
  • Project scope will be defined in a separate Statement of Work (SOW)
  • Any changes to the scope must be agreed upon in writing


2.2 Payment Terms

  • 40% advance payment upon project initiation
  • 30% payment upon reaching predefined milestones
  • 30% payment upon project completion
  • All payments are non-negotiable and must be made within 15 days of invoice
  • GST and other applicable taxes will be charged extra


3. Client Responsibilities

You agree to:

  • Provide clear project requirements
  • Review and provide feedback promptly
  • Provide necessary access and resources
  • Maintain confidentiality of our processes
  • Make payments as per agreed terms
  • Obtain necessary third-party licenses if required


4. Intellectual Property Rights


4.1 Project Ownership

  • Upon full payment, you receive ownership of the final deliverables
  • We retain ownership of pre-existing materials and generic components
  • We may reuse generic programming methods and techniques


4.2 Confidentiality

  • Both parties agree to maintain confidentiality of sensitive information
  • Non-disclosure agreements may be executed separately


5. Project Delivery


5.1 Timeline

  • Project timelines will be specified in the SOW
  • Delays caused by client changes or feedback will extend timelines
  • Force majeure events may affect delivery schedules


5.2 Acceptance

  • Client will test deliverables within agreed timeframe
  • Acceptance criteria will be defined in SOW
  • Bug fixes covered under warranty period


6. Maintenance and Support

  • Post-delivery support terms will be defined separately
  • Regular maintenance packages available
  • Emergency support available at additional cost


7. Limitation of Liability

  • Our liability is limited to the project value
  • We are not liable for indirect or consequential damages
  • Client indemnifies us against third-party claims


8. Termination

We may terminate services if:

  • Payment terms are not met
  • Project requirements change substantially
  • Client breaches these Terms
  • Legal or regulatory requirements mandate termination


9. Dispute Resolution

  • Disputes will be resolved through mediation first
  • Unresolved disputes subject to arbitration in [Your City]
  • Indian laws govern these Terms


10. Changes to Terms

We reserve the right to modify these Terms. Changes will be notified via email or website.


11. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at:

Exciton Technologies LLP

Pamkottu House, Palakara

Kaduthuruthy P.O

Kottayam - 686604

Email: hello@exciton.net

Phone: +91-9892549027


12. Jurisdiction

This Privacy Policy is governed by Indian law. Any disputes will be subject to the exclusive jurisdiction of courts in Kottayam, Kerala, India.