{"id":3175,"date":"2024-12-09T11:09:51","date_gmt":"2024-12-09T05:39:51","guid":{"rendered":"https:\/\/exciton.net\/?page_id=3175"},"modified":"2024-12-09T12:49:00","modified_gmt":"2024-12-09T07:19:00","slug":"cancellation-and-refund-policy","status":"publish","type":"page","link":"https:\/\/exciton.net\/policies\/cancellation-and-refund-policy\/","title":{"rendered":"Cancellation and Refund Policy"},"content":{"rendered":"
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Cancellation and Refund Policy<\/span><\/h1>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n
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Last Updated: Dec 9, 2024<\/span><\/p>\n

<\/h2>\n

1. Cancellation Policy<\/h2>\n

<\/h3>\n

1.1 Project Cancellation by Client<\/h3>\n
    \n
  • Projects can be cancelled with written notice<\/li>\n
  • <\/li>\n
  • Cancellation fees apply based on project stage:<\/li>\n
  • Before development: 25% of total project cost<\/li>\n
  • During development: Prorated based on work completed plus 20% of remaining cost<\/li>\n
  • After 75% completion: Full payment required<\/li>\n<\/ul>\n

    <\/h3>\n

    1.2 Cancellation by Company<\/h3>\n

    We may cancel projects due to:<\/p>\n

      \n
    • Non-payment of dues<\/li>\n
    • Breach of agreement terms<\/li>\n
    • Illegal or unethical requirements<\/li>\n
    • Technical infeasibility<\/li>\n
    • Force majeure events<\/li>\n<\/ul>\n

      <\/h2>\n

      2. Refund Policy<\/h2>\n

      <\/h3>\n

      2.1 Refund Eligibility<\/h3>\n

      Refunds may be provided in the following cases:<\/p>\n

        \n
      • Project cancellation before development starts: 75% of advance payment<\/li>\n
      • Technical infeasibility determined by us: Prorated refund<\/li>\n
      • Service termination by us: Prorated refund less expenses<\/li>\n<\/ul>\n

        <\/h3>\n

        2.2 Non-Refundable Items<\/h3>\n
          \n
        • Development work already completed<\/li>\n
        • Third-party licenses or services purchased<\/li>\n
        • Server or infrastructure costs incurred<\/li>\n
        • Project management and planning costs<\/li>\n<\/ul>\n

          <\/h3>\n

          2.3 Refund Processing<\/h3>\n
            \n
          • Refund requests must be in writing<\/li>\n
          • Processing time: 15-30 business days<\/li>\n
          • Refunds will be made to original payment method<\/li>\n
          • Bank charges may be deducted<\/li>\n<\/ul>\n

            <\/h2>\n

            3. Milestone Payments<\/h2>\n
              \n
            • Milestone payments are non-refundable once work is completed<\/li>\n
            • Unused milestone payments may be refunded less cancellation charges<\/li>\n
            • Dispute resolution process applies to milestone-related issues<\/li>\n<\/ul>\n

              <\/h2>\n

              4. Special Circumstances<\/h2>\n

              <\/h3>\n

              4.1 Project Delays<\/h3>\n
                \n
              • Delays caused by client: No refund<\/li>\n
              • Delays caused by us: Compensation as per agreement<\/li>\n
              • Force majeure: Timeline extension without penalty<\/li>\n<\/ul>\n

                <\/h3>\n

                4.2 Scope Changes<\/h3>\n
                  \n
                • Major scope changes may affect cancellation terms<\/li>\n
                • Additional charges apply for scope increases<\/li>\n
                • Scope reduction does not guarantee refunds<\/li>\n<\/ul>\n

                  <\/h2>\n

                  5. Dispute Resolution<\/h2>\n
                    \n
                  • All disputes will be handled as per Terms of Use<\/li>\n
                  • Mediation before legal proceedings<\/li>\n
                  • Jurisdiction: Courts in Kottayam, Kerala, India<\/li>\n<\/ul>\n

                    <\/h2>\n

                    6. Contact for Refunds<\/h2>\n

                    For refund requests, contact:<\/p>\n

                    Exciton Technologies LLP<\/p>\n

                    Pamkottu House, Palakara<\/p>\n

                    Kaduthuruthy P.O<\/p>\n

                    Kottayam – 686604<\/p>\n

                    Email: hello@exciton.net<\/p>\n

                    Phone: +91-9892549027<\/p>\n

                    <\/h2>\n

                    7. Policy Updates<\/h2>\n

                    We reserve the right to update this policy. Changes will be notified via email or website.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n

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